Operations Analyst (R&D)

We are seeking a Operations Analyst to join our growing team!

Position Overview

The Operations Analyst is responsible for creating, assisting, and helping to manage the reporting & tools within the R&D organization. The Operations Analyst role will work with cross-functional teams to help execute reports, analyze R&D metrics, identify trends, and communicate performance objectives. In addition, the Operations Analyst will assist in managing internal systems used by the R&D teams.

In this role candidate will

• Execute and maintain various manual & automated reports.
• Build and maintain reporting to support business initiatives.
  
• Transform data into actionable business insights for R&D leadership.
  
• Work closely with cross-functional teams to identify areas of opportunity, aligning on key performance indicators, and measured performance.
  
• Translating business requirements into reporting needs.
  
• Assist with documentation of internal systems and SDLC policies.
  
• Assisting with management of internal systems and tools.
  

Competencies

• Must demonstrate good decision making and effective business acumen
  
• Must maintain confidentiality of work-related information and materials
  
• Must have a growth mindset and subscribe to a continuous learning philosophy
  
• Demonstrate expertise and mastery in your area of technology and industry
  
• Must establish and maintain effective working relationships

We would love to chat if you have...

• 3+ years of experience in data analysis, preferably in an R&D or software development environment.
• Strong in Microsoft Excel.
• Proficiency in Jira, including custom report creation and workflow optimization.
• Experience with Jellyfish or similar tools for engineering and team performance analytics.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication skills to present data insights to technical and non-technical audiences.
• Proficiency in data visualization tools such as Tableau, Power BI, or equivalent is a plus.
• Familiarity with Agile or Scrum methodologies is an advantage

Preferred Education:

BE/B. S/Masters. or higher in Computer Science/Data Science / field preferred or equivalent industry experience

About Us

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com.

Why work here?

Good People, Doing Good Things: Employees at Momentive Software are techies and volunteers who strive to make the company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Planned Paid Time Off  
• Purpose-Driven Culture  
• Work-Life Balance  

• Passionate About Community Involvement  
• Company Paid Parental Leave 

 
All persons hired will be required to: 

• Verify their identity, 
• Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and 

• Complete any required employment eligibility verification form upon hire. 

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